TERMS AND CONDITIONS

TERMS AND CONDITIONS – FIXORA APPLIANCE REPAIR

1. Repair Agreement

All appliance repairs conducted by Fixora Appliance Repair Inc. are subject to the terms and conditions set forth below.

By allowing our technician to begin work — whether signed personally or by an authorized agent — the Customer agrees to these Terms and Conditions in full. It is the Customer’s responsibility to review this Agreement before service begins. Commencement of service constitutes full acceptance of this Agreement.

2. Service Call Fee

A service call may be requested by the Customer and will include:

Technician travel time from the office
Diagnostic assessment of the appliance (excluding repair)

A service call fee will also be charged if the Customer chooses not to proceed with the repair (for example, if repair costs exceed appliance value).

The service call fee will be waived only if:

The Customer approves the estimate
A deposit is paid
Fixora performs the repair

The Customer is responsible for the service call fee if the issue is caused by:

Installation problems
Plumbing issues
Electrical issues
Venting/duct blockage
Any issue unrelated to the appliance itself

SERVICE CALL FEES ARE NON-REFUNDABLE.

3. Repair Cost

Repair pricing is based on the job — not the time required to complete it.

Estimates are valid for 7 days. The Customer is not obligated to proceed with repairs.

Before signing, the Customer must review the estimate with the technician. A signature confirms:

Approval of quoted repair cost
Agreement to proceed
Acceptance of these Terms and Conditions

If additional parts are required or pricing changes, a revised estimate will be provided for approval.

A portion of the estimate may be collected at the service visit if parts must be ordered.

Any payment (deposit, parts, or labor) constitutes acceptance of the estimate and these Terms.

4. Labour

Based on the Customer’s description and technician inspection, recommended repairs will be identified.

Due to appliance complexity, there is no guarantee that the initial repair will resolve all issues. Additional underlying problems may be discovered after repair.

If further issues are found:

A new estimate will be provided
The Customer may choose whether to proceed

Any recommendations are not mandatory. Decisions and financial responsibility remain with the Customer.

INITIAL LABOUR FEES ARE NON-REFUNDABLE.

5. Cancellations

Appointments must be cancelled at least 24 hours before scheduled service time.

A cancellation fee of $99 + HST will apply if:

Cancellation occurs within 24 hours
Customer is not home
Customer cannot be reached

Same-day appointments cannot be cancelled.

Cancellations must be made with a live agent.
VOICEMAIL CANCELLATIONS ARE NOT ACCEPTED.

6. Warranty

Fixora provides a 30-day warranty covering only the same issue that was repaired.

Warranty does NOT cover:

New or unrelated issues
Repairs performed by others
Weather damage
Pest damage
Improper use or maintenance
Appliance relocation
Interference or tampering by others

Labour related to replacement of a warrantied part is an additional cost.

If a technician returns and finds no defect or the issue falls outside warranty coverage, a service call fee may apply.

No refunds will be issued for completed labor or installed parts.
Partial refunds may be granted at management discretion.

Fixora reserves the right to determine warranty eligibility.

7. Limitation of Liability

Fixora’s liability shall not exceed the service fee collected (maximum $99).

Under no circumstances shall either party be liable for:

Special damages
Incidental damages
Indirect damages
Consequential damages

This warranty replaces all other warranties, expressed or implied, including merchantability or fitness for a particular purpose.

8. Damage Waivers

Fixora is not responsible for damage resulting from:

a) Moving the appliance
Technicians are not required to move appliances. If they agree to assist, resulting damages are not our responsibility.

b) Water leaks
Working with plumbing-connected appliances carries inherent risks. Fixora is not liable for unintended leaks or flooding.

c) Glass cooktops
Lifting glass cooktops to access internal components may result in breakage. Fixora is not liable for such damage.

9. Refusal of Service

Fixora reserves the right to refuse service at its discretion, including situations involving:

Disrespectful behavior
Disruptive customers
Unsafe working conditions

A service call fee may still apply if service is refused due to Customer conduct.

10. Methods of Payment

Accepted:

Debit
Cash
Pre-approved credit card

Not accepted:

Visa
MasterCard

11. Refunds & Chargebacks

All transactions, services, and parts are FINAL unless authorized in writing by management.

No returns or refunds will be processed without written authorization.

12. Administrative Charges & Interest on Unpaid Invoices

Invoices must be paid immediately upon job completion.

If unpaid:

Interest will accrue monthly at:
Bank of Canada rate + 3%
OR
48% per annum (whichever is lower)

Interest begins on the due date and continues until full payment is received.

An administrative and late penalty fee of up to $200 may also be applied.

All transactions, parts, and services remain final unless otherwise approved in writing by management.