Privacy Policy

Privacy Policy – Fixora Appliance Repair

Fixora Appliance Repair is committed to protecting your privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Consent & Terms of Use

By accessing and using our website, you agree to the terms outlined in this Privacy Policy.

When you visit our website, we may automatically collect certain technical information, including:

Browser type and version
Operating system
Internet service provider
IP address

This information is used to maintain website security, functionality, performance, and accessibility.

Collection of Personal Information

We collect personal information that you voluntarily provide to us, including:

Name, email address, and phone number
Service address and information submitted through contact forms
Information shared during phone calls (calls may be recorded for quality assurance purposes)
Data managed within our CRM systems and call tracking platforms to fulfill service requests and measure advertising effectiveness

We collect only the information necessary to provide appliance repair services and improve customer experience.

Use of Data & Google Ads (Enhanced Conversions)

We use your information to:

Provide appliance repair services
Respond to service requests and estimates
Improve customer service
Optimize marketing and advertising campaigns

To measure advertising effectiveness, we use third-party platforms, including Google Ads.

Hashed Data Processing

For Enhanced Conversions, we may share your email address or phone number with Google in a hashed (encrypted) format using the SHA-256 algorithm. This process ensures that your data is unreadable and used strictly for measurement, attribution, and advertising optimization.

Offline Conversions

We may upload offline conversion data (such as completed service bookings) to Google Ads to improve campaign performance and accuracy.

We Do Not Sell Your Personal Information

We do not sell your personal information to third parties for monetary compensation.

Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent for data processing at any time (subject to legal or contractual restrictions)

To exercise these rights, please contact us using the information below.

Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information.

Personal information is retained only for as long as necessary to:

Fulfill service requests
Maintain business and accounting records
Comply with legal and regulatory obligations

Copyright Policy

All content on this website, including text, graphics, logos, and images, is the property of Fixora Appliance Repair.

Content may be used for personal, non-commercial purposes only. Unauthorized copying, reproduction, or distribution is strictly prohibited.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Fixora Appliance Repair
Email: info@fixoraappliancerepair.ca
Phone: 647-693-1866