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Fixora ​Refund Policy

Refund Policy – Fixora Appliance Repair

This Refund Policy explains when and how refunds may be issued. By agreeing to our Terms & Conditions, customers of Fixora Appliance Repair acknowledge and accept the policies outlined below.

The agreement between the client named in the estimate or order and Fixora Appliance Repair (the “Company”) is governed by these Terms & Conditions (the “Agreement”).

Please read this policy carefully before using our services.

Diagnostic Refund Policy

The diagnostic (service call) fee is non-refundable.

Fixora Appliance Repair performs diagnostic services to assess the condition of your appliance and determine whether repair is possible. Appliances may be deemed irreparable due to:

  • Heavy wear and tear

  • Improper use

  • External damage

  • Manufacturer limitations

If the customer chooses to proceed with the recommended repair, the technician call fee will be waived.

By requesting diagnostic service, you agree to these Terms & Conditions.

Cancellation of Ordered Parts

In some cases, replacement parts must be ordered to complete your repair.

If you request cancellation after the technician has placed the order:

  • 30% of the part cost will be withheld

  • $30 shipping and handling fee will apply

  • The diagnostic fee will be deducted from your deposit

These fees cover supplier cancellation charges and administrative costs.

Orders may be cancelled without penalty within 15 minutes of the technician placing the order.

By requesting parts, you agree to these Terms & Conditions.

Repairs Completed More Than 30 Days Ago

Fixora Appliance Repair provides a 30-day warranty on repairs.

If more than 30 days have passed since the repair was completed, the warranty period has expired, and no refund will be issued.

If additional service is required, a new appointment must be scheduled.

Misdiagnosis

If you believe that Fixora Appliance Repair made an incorrect diagnosis, you must:

  • Retain your original service receipt

  • Provide an invoice from another licensed company showing a different diagnosis

  • Provide receipts for any replacement parts purchased

Once all documentation is reviewed and a misdiagnosis is confirmed, we will initiate the refund process as appropriate.

Labour Refund Policy

Once repair work is completed and confirmed functional by both the technician and customer:

  • The repair is considered finalized

  • An invoice is issued

  • Warranty coverage begins

Labour fees are non-refundable once the repair has been completed and confirmed.

If the appliance later malfunctions due to the same issue, the 30-day warranty applies.

Rejection of Warranty Service

If a customer refuses a warranty service visit and instead reports a similar or related issue:

  • No refund will be issued

  • Labour costs remain non-refundable

  • Parts installed remain non-refundable

This policy exists because we cannot verify whether the issue is related to the original repair.

Unavailable Parts or Non-Repairable Equipment

Fixora Appliance Repair will make reasonable efforts to source required parts or suitable replacements.

However:

  • Some parts may be discontinued

  • Availability may be limited

  • Replacement costs may be unreasonable

In such cases, we are not responsible for replacing the appliance.

Violation of Terms

If these Terms & Conditions are violated, we will attempt to contact the Customer via phone or email.

Fixora Appliance Repair reserves the right to:

  • Suspend service

  • Terminate service

  • Take necessary action to protect company interests

Such action may occur without prior notice.

Questions

If you have any questions regarding this Refund Policy or our Terms & Conditions, please contact Fixora Appliance Repair directly.